Final Sale Policy
All Sales Are Final
NO RETURNS, EXCHANGES, OR REFUNDS. All jewelry purchases from Lucentelux are final. Each piece is handcrafted to order and cannot be returned, exchanged, or refunded under any circumstances.
Why All Sales Are Final
- Each piece is handcrafted specifically for your order
- Jewelry is a personal and intimate item
- Custom sizing and personalization cannot be resold
- Maintains the exclusivity and value of our pieces
Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
- Zelle: Payment instructions sent via email (payment due within 24 hours)
- Venmo: Payment instructions sent via email (payment due within 24 hours)
Digital Payment Terms
For Zelle and Venmo payments, you must complete payment within 24 hours of placing your order. Failure to complete payment will result in automatic order cancellation.
Order Processing
- Orders are processed within 1-2 business days after payment confirmation
- Each piece is handcrafted to order by our skilled artisans
- Processing time may be longer during peak seasons
- You will receive tracking information once your order ships
Shipping & Delivery
- Standard shipping: 3-5 business days (free on orders over $150)
- Express shipping: 1-2 business days ($15)
- International shipping: 7-14 business days (rates vary)
- All orders include signature confirmation for security
- We are not responsible for packages lost due to incorrect addresses
Product Quality & Warranty
While all sales are final, we stand behind the quality of our craftsmanship:
- All pieces are made with genuine 925 sterling silver
- Manufacturing defects will be repaired or replaced at our discretion
- Warranty claims must be made within 30 days of delivery
- Normal wear and tear is not covered under warranty
- Damage due to misuse or improper care is not covered
Care Instructions
To maintain the beauty of your silver jewelry:
- Store in the provided anti-tarnish pouch
- Clean with a silver polishing cloth
- Remove before swimming, bathing, or exercising
- Avoid contact with perfumes, lotions, and cleaning products
- Have pieces professionally cleaned annually
Contact Information
If you have questions about your order or need assistance:
- Email: orders@lucentelux.com
- Phone: 1-800-LUCENTELUX
- Hours: Monday - Friday, 9 AM - 6 PM EST
Agreement
By placing an order with Lucentelux, you acknowledge that you have read, understood, and agree to these terms and conditions. You specifically acknowledge and agree that all sales are final with no returns, exchanges, or refunds.
Last updated: 6/20/2025